Refund policy

Refund & Replacement Policy (Zaruva)

We want you to be happy with every Zaruva purchase. Because towels and similar items are consumable / personal-use products, we follow a replacement-only policy in specific cases.

1. Products Damaged in Transit

If you receive your Zaruva product in a damaged or defective condition:

  1. Email us at zaruva.store@gmail.com within 24 hours of delivery.
  2. Include:
  • Your order number
  • Clear photos of the damaged product and the outer packaging

After verifying the issue, we will:

  • Arrange a pickup of the damaged item (wherever serviceable), and
  • Send you a replacement of the same product at no extra cost.
  • Please ensure the product tag/label is not removed and the item is kept in the condition in which it was received until pickup.

2. Wrong Item Received

If we have accidentally sent you the wrong product or size:

  1. Email zaruva.store@gmail.com as soon as you receive the order.
  2. Share your order number and photos of the product received.

Once confirmed, we will:

  • Arrange to collect the incorrect item, and
  • Ship you the correct product as quickly as possible.

3. Cases Where Returns / Refunds Are Not Possible

Due to the personal and consumable nature of our products (towels and other body-contact essentials), we are unable to accept returns or provide refunds in the following situations:

  • If you change your mind after purchase
  • If the product has been used, washed, or the tag/label is removed
  • If you report an issue after the 24-hour window from the time of delivery (for damage/defect)
  • General dissatisfaction without a manufacturing or shipping-related issue

In such cases, we may still try to help with usage guidance or care tips, but a return or refund will not be possible.

We’ll do our best to understand the issue and suggest a solution, even if a formal return/refund isn’t possible.