Shipping policy
Shipping Policy (Zaruva)
Dispatch & Handling
- All orders are shipped from our warehouse in Bangalore, India.
- We usually dispatch within 1–2 business days after receiving your order and payment confirmation.
- A tax invoice will be included with your shipment and a copy will be emailed to you.
Shipping & Delivery Time
- Once dispatched, orders usually reach you within 3–5 working days (may be a little longer for remote or out-of-service locations).
- Orders are delivered to the shipping address provided at checkout. Please ensure someone is available to receive and sign for the package.
Order Tracking
- After your order is shipped, you will receive an email with:
- Your tracking / docket number, and
- A tracking link to the courier partner’s website.
- You can click the link in the email or visit the courier’s website and enter your tracking number under “Track Shipment.”
Non-Delivery / Address Issues
- If the courier is unable to deliver due to an incorrect address, unreachable phone number or no one available to receive the order, the package may be returned to us.
- In such cases, we will contact you to re-ship the order. Additional shipping charges may apply for repeated delivery attempts.
Damaged Parcels
If your parcel looks visibly damaged or tampered with at the time of delivery, please:
- Take clear photos of the outer package and the product, and
- Email us within 24 hours of delivery at zaruva.store@gmail.com with your order number and photos.
- Once we review the issue, we will arrange a replacement as per our Refund & Replacement Policy below.